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Whether you have a sales question, need technical help, or just want to say hello — we're here.

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📧

General Inquiries

Questions about the platform, features, or anything else.

hello@xaccel.net
💼

Sales

Pricing questions, volume discounts, custom plans, or enterprise inquiries.

sales@xaccel.net
🛠️

Technical Support

Having trouble with a device, the console, or anything technical? We'll help.

support@xaccel.net
🔒

Security

Found a security vulnerability? Please report it responsibly.

security@xaccel.net
⏱️ Response times
General inquiriesWithin 1 business day
Technical supportWithin 1 business day
Enterprise / SalesWithin 4 hours
Security reportsWithin 24 hours
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Before you write

Quick answers

How do I reset my password?
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Click "Forgot Password" on the login page. Enter your email and you'll receive a reset link within a few minutes. Check your spam folder if you don't see it.
My device shows as offline — what do I do?
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SSH into the device and run systemctl status xaccel-agent. If it's stopped, start it with systemctl start xaccel-agent. See our troubleshooting guide for more help.
Can I get a demo or trial extension?
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Yes! Email sales@xaccel.net and we'll be happy to arrange a personalized demo or extend your trial period.
Do you offer volume or custom pricing?
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Yes. For deployments over 250 devices or special requirements, contact sales@xaccel.net for a custom quote.
How do I cancel my subscription?
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You can cancel at any time from the Billing page in your portal. Your access continues until the end of the current billing period. No cancellation fees.

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